EU Citizens Rights service

EU Citizens Rights service

Citizens Advice Wales- EU Citizens Rights service:

The EU Citizens Rights project is delivered across Wales to support EU, EAA and Swiss nationals to seek settled and pre-settled status under the EU Settlement Scheme (EUSS) in the UK.

Citizens Advice Cymru have been awarded funding by the Welsh Government to deliver two services as part of the EU Citizens Rights Project:

Generalist Advice Services: A client led provision that provides information, guidance, advice to simple settled status and pre-settled status applications (OISC Level 1) casework. Referrals to other services, including social welfare advice will be suggested where clients would benefit from further assistance in complex issues. We can also refer clients to Newfields Law who are running the contract for more complex applications at OISC Level 2 and 3 immigration advice.

Specialist Advice Services: This specialist advice will support EEA, EU and Swiss citizens to ensure they understand their workplace rights and are able to challenge exploitation, as well as working with employers to help them create compliant workplaces, which benefit all employees rather than individuals. This will include mediation and tribunal services.

The service will cover the whole of Wales until December 2020 and will be delivered through Flintshire Citizens Advice; Cardiff and Vale Citizens Advice and Citizens Advice Newport. Our Citizens Advice services will be supported by outreach / engagement activities undertaken by EYST (Ethnic Youth Support Team) who have a proven track record in working with and engaging community groups and organisations supporting migrant communities, including EU Citizens. EYST will be undertaking a number of activities designed to seek out individuals and groups and encourage the use of and make referrals to the advice services on offer.


Access to advice in relation to settled status and pre-settled status is available through our Wales helpline on 0300 3309 059. Our public website also includes useful information that you may want to share with your constituents and can be found here: