Transforming Mental Health Services -“The Journey to Recovery”

Transforming Mental Health Services -“The Journey to Recovery”

Hywel Dda University Health Board has approved proposals to move to the next phase of the Transforming Mental Health Services programme, which aims to help change adult mental health services for the better across Carmarthenshire, Ceredigion and Pembrokeshire.

Over 1,170 people engaged in the recent public consultation ‘The Journey to Recovery’ which asked people for their opinions on proposals to change how care and treatment is provided to meet the mental health needs of people now as well as future generations. Having worked together with service users, staff, partners, including West Wales Action for Mental Health and the Community Health Council, a new model of care has been co-designed for mental health services, built from learning from engagement, co-design, international collaboration and public consultation. This includes:

  • 24 hour services – ensuring anyone who needs help can access a mental health centre for support at any time of the day or night.
  • No waiting lists – so that people receive first contact with mental health services within 24 hours and for their subsequent care to be planned for in a consistent and supportive way.
  • Community focus – to stop admitting people to hospital when it isn’t the best option and provide support in the community when people need time away from home, extra support or protection
  • Recovery and resilience – services that don’t purely focus on treating or managing symptoms, but instead help people to live independent, fulfilling lives with the help and support they need.

Following the robust and comprehensive public consultation, which closed in September last year and has been awarded ‘Best Practice’ status by the Consultation Institute, an implementation plan was co-produced, reflecting the broad range of feedback received and its analysis.

It is important to note that whilst there is positive support for the proposed co-designed model, some people expressed concerns with different aspects of the model, for example access and transport issues. The Health Board is therefore committed to ongoing engagement and co-production throughout any implementation to ensure that all views continue to be heard and considered.

The implementation plan will now undergo more detailed work around the timescales, processes and potential capital requirements. This work will be aligned with the Transforming Clinical Services programme as the final options for public consultation emerge.

 Information can be found at:

If you would like a copy of the Transforming Mental Health Consultation Closing Report 2018 please contact 01554 899 056 or email